Shipping terms and final-sale policy for research orders.
FlexMed provides batch-documented research materials intended solely for laboratory use. Please review these shipping and claims terms before placing an order.
Shipping Terms
Shipping timelines and carrier details are confirmed at the time of order. Risk of loss or damage transfers to the purchaser when the shipment is accepted by the carrier.
All Sales Final
Due to the nature of research materials, all sales are final. Returns and exchanges are not accepted once an order has shipped.
Damage or Missing Item Claims
If an order arrives damaged or incomplete, claims must be submitted within 48 hours of delivery. Include order details, a clear description of the issue, and photographic evidence where applicable.
Research Use Responsibility
The purchasing party is responsible for ensuring that receipt, storage, handling, and use of all materials comply with applicable institutional and regulatory requirements.